Villa Lucia

I recently moved here, and every interaction I’ve had with the staff has been great except for my experience with Kaitlyn. I was having an issue with a missing piece of mail and went to the office to see if someone could help. The first solution she offered was to simply get a replacement. She then directed me to the wrong mailbox on the property, which was especially confusing as a new resident still trying to figure everything out. I ended the conversation because it was clear she wasn’t interested in helping, and I went back to my apartment.

I’ve been living here for the last year and I only have great things to say about this complex. Pricing is more affordable for the area, the complex is very calm and quiet and the neighborhood is overall safe. I haven’t experienced any problems with any bugs and the maintenance James and Hudson are great. They respond to all of my requests within 2-3 business days and are always kind and respectful. The complex even replaced the wifi a few months ago and it’s working so much better. My unit was in great shape when I moved in!

I wanted to commend manager Thais for the best customer service I have ever dealt with for a apartment complex. Her friendly and out going personality has made this leasing transition, moving my son into his new apartment, nothing short of a pleasure. I have spoke with Thais on several occasions, helping set up my son's application, move in and any other information that was needed to make this a smooth transition. My son attends FSU and this has been by far the best apartment transition so far and I credit this to Thais and her customer service and her knowledge.